Warranty Policy

Last updated: 1 September 2026

🛡️ 12-Month Workmanship Warranty

Every job completed by a Fixleak-verified Specialist offering our standard warranty is covered for 12 months from the date of completion. This page explains exactly what that means.

1. What the warranty covers

The warranty covers defects in the workmanship performed for your specific job — meaning if the repair or waterproofing fails due to how it was done, we’ll arrange for it to be fixed at no additional charge.

✓ Typically covered

  • The same leak recurring at the exact repaired location
  • Waterproofing membrane failing at the treated area
  • A pipe joint or seal that was repaired coming loose again
  • Workmanship defects discoverable after the job (e.g. incomplete sealing)

✗ Not covered

  • New leaks in a different, unrelated location
  • Damage caused by renovation, drilling, or other work after the job
  • Pre-existing structural issues not part of the original job scope
  • Damage from misuse, neglect, or extreme weather events
  • Normal wear and tear unrelated to the repair itself

2. Warranty period

The warranty period is 12 months from the date the job was marked complete, unless a different period was explicitly agreed with your Specialist in writing for a specific job.

3. How to make a warranty claim

  1. Message us on WhatsApp at +60 11-2175 2365 with your name, the original job details, and a photo of the recurring issue.
  2. We’ll confirm the issue falls within warranty scope and coordinate with the original Specialist (or an alternative, if the original is unavailable) to schedule a rework visit.
  3. The rework is carried out at no additional charge for labor covered under the warranty. Additional materials for an unrelated issue found during the visit are not covered.

4. What happens if a Specialist can’t return

If your original Specialist is no longer active on the platform, we’ll arrange for another verified Specialist in your category and area to honor the warranty claim.

5. Warranty is not a refund

The warranty entitles you to a rework of the defective workmanship, not a cash refund. See our Refund Policy for situations where a refund may apply instead.

6. Contact

For any warranty question or claim, reach us on WhatsApp at +60 11-2175 2365.