Terms & Conditions

1. Who we are

Fixleak.my (“Fixleak”, “we”, “us”) operates an online platform that connects customers seeking leak detection, roof repair and waterproofing services with independent specialists (“Specialists”, “Partners”) across Kuala Lumpur and Selangor, Malaysia.

2. What Fixleak does — and doesn’t do

Fixleak is a marketplace and matching service. We connect customers with independent, third-party Specialists. Fixleak itself does not perform the repair work. Specialists listed or matched through our platform are independent contractors, not employees or agents of Fixleak, unless explicitly stated otherwise for a specific job.

3. Booking a service

• When you submit a request through this website or WhatsApp, you’re asking to be matched with a Specialist for the issue and area you describe.
• A quote provided by a Specialist is between you and that Specialist. Fixleak may display estimated price ranges for informational purposes only, which are not binding quotes.
• You should confirm the final price, scope of work, and timeline directly with the Specialist before work begins.

4. Payment

Unless otherwise stated for a specific job, payment for completed work is made directly to the Specialist, not to Fixleak. Accepted payment methods and terms are agreed between you and the Specialist.

5. Warranty

Where a job is completed through a Specialist offering Fixleak’s standard 12-month workmanship warranty, that warranty covers defects in the workmanship performed, subject to the terms on our Warranty Policy page. The warranty does not cover unrelated damage, pre-existing conditions not part of the original job, or issues caused by factors outside the Specialist’s control.

6. Specialist registration

Specialists registering through our “Register as a Specialist” page represent that the information they provide (skills, experience, coverage area, certifications) is accurate. Fixleak reserves the right to verify, decline, or remove any Specialist from the platform at its discretion, including for poor performance, customer complaints, or misrepresentation.

7. Photos and content you submit

When you upload a photo of a leak or issue through our forms, you grant Fixleak permission to use that photo solely for the purpose of assessing and routing your job to an appropriate Specialist. See our Privacy Policy for how this data is handled.

8. Limitation of liability

To the maximum extent permitted by Malaysian law, Fixleak is not liable for the quality, timeliness, or outcome of work performed by independent Specialists. Any dispute regarding workmanship should first be raised with the Specialist directly and, where applicable, through our warranty claims process.

9. Cancellations

You may cancel a booking request before a Specialist confirms the job at no charge. Cancellation after a Specialist has been dispatched or has begun work may be subject to a call-out or partial charge, as agreed with that Specialist.

10. Changes to these terms

We may update these terms from time to time. Continued use of the platform after changes are posted constitutes acceptance of the updated terms.

11. Governing law

These terms are governed by the laws of Malaysia. Any disputes arising from use of this platform are subject to the jurisdiction of the Malaysian courts.

12. Contact

Questions about these terms can be sent to us via WhatsApp at +60 11-2175 2365.