Privacy Policy
Last updated: 1 September 2026
1. What we collect
| Information | When we collect it |
|---|---|
| Name, phone number | When you submit a “Report Your Leak” or specialist registration form |
| Area / location | When you select your area on a form |
| Issue details you type | When you describe your problem in a form field |
| Photos you upload | When you optionally attach a photo of the leak or your past work |
| Skill category, experience, coverage area | When you register as a specialist |
2. How we use your information
- To match you with a suitable Specialist for your issue and area
- To send your request to our team via WhatsApp so we can follow up
- To verify and activate Specialist registrations
- To improve our service and coverage over time
3. Photos and third-party image hosting
If you upload a photo, it’s sent to a third-party image hosting service (imgbb) to generate a shareable link, which is then included in the message sent to our WhatsApp. We only use this to let our team see the issue you’re reporting — it’s not used for any other purpose. Please avoid including other people, personal documents, or unrelated sensitive information in photos you upload.
4. WhatsApp
When you use our “Send to WhatsApp” buttons, your message is sent via WhatsApp’s own platform, which is operated by WhatsApp/Meta and subject to their own privacy policy. Fixleak does not control how WhatsApp itself processes your message once sent.
5. Who we share information with
We share your booking details with the Specialist matched to your job, so they can contact you and complete the work. We do not sell your personal information to third parties for marketing purposes.
6. How long we keep your information
We retain booking and registration information for as long as reasonably needed to provide our service, resolve any disputes or warranty claims, and comply with our legal obligations.
7. Your rights
Under the PDPA, you may request access to, correction of, or deletion of your personal data held by us, subject to any legal or contractual reasons we may need to retain it (such as an active warranty claim). To make a request, contact us using the details below.
8. Children’s privacy
Our services are intended for use by adults arranging repairs for their own property. We do not knowingly collect information from children.
9. Changes to this policy
We may update this policy from time to time; the version posted here is always the current one.
10. Contact us
For any privacy question or data request, message us on WhatsApp at +60 11-2175 2365.